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Oracle Utilities Customer Self Service Release 2.1.0
   
Brief Description
Actors/Roles
Business Process Diagrams
OUCSS-CCB Establish and Maintain Self Service User Detailed Process Model Description
1.1 Send Notification and Request Email Validation
1.2 Receive Notification and Validate Email Address
1.3 Create New Self Service Account
1.4 Request Enrollment Questions
1.5 Provide Enrollment Questions
1.6 Populate Answers
1.7 Send Answers for Validation
1.8 Validate Answers
1.9 Create Notification of Incorrect Answers
2.0 Receive Notification
2.1 Authorize Self Service User Access to Account
2.2 View Account
2.3 Login with Credentials
2.4 Validate Login Credentials
2.5 Reset Password
2.6 Send Email Notification with New Password
2.7 Receive New Password
2.8 Update User Profile Information
2.9 Update User Profile Information Except Email Address
3.0 Send Email Notification with New Password
3.1 Receive Notification and Validate Email Address
3.2 Update Email Address